Humminbird 597 ci hd di Not working well, need your thoughts.

[Mudinchev]

Ok so I bit the bullet and sprung for a new FF yesterday, removed my old unit and installed it last night and spent the day on the lake. Long story short it looses the depth reading about 50% of the time while trolling or even just drifting in the wind with nothing else powered up or running. I adjusted the angle every witch way, I adjusted the height up down and in between and the only improvement was that I got cooled off every time a wave came up on the platform as I was laying there messing with it. The claim is this thing can see a jig at 70 feet, that's a joke, half the time it cant find the largest thing under my boat.......the ground!

Spent the last hour reading about how they send you a new transducer and when that doesn't work (have yet to find a post that said it did) then they send you an update on a SD card. I read a couple of posts where that fixed the problem and a couple that it didn't work.

My question is do I mess with that and hopefully have a working unit in a month or two or just take it back to the store. The main reason I purchased it at a store (Dicks sporting goods) instead a cheaper online source is so that I could do that. I have known people that have similar problems and it is a constant battle.

To me if it doesn't work properly right out of the box, I don't want it, not for that kind of money!

What do you guys think?

 

[kjackson]

I've had good luck with my Humminbird units and only one failure, a 597 SI...and that was after a couple of years of use.

Having said that, the fastest solution is to take it back to the store. What you're experiencing isn't normal, and at a guess, it could be the transducer or the unit itself or perhaps even just a faulty power connection. But why take the time to figure that out? Take it back; that's why you bought it where you did.

 

[rgarbar]

Had a similar problem with my Humminbird 325. Purchased online. It was still under warrantee. Sent it back to Humminbird at a cost of over $ 10 shipping.
They shipped it back with a new transducer. Hooked it up today and it performed as it should.
I am still a little skeptical. To many bells and whistles on these things today. This will be my last Humminbird!

 

[Mudinchev]

Had a similar problem with my Humminbird 325. Purchased online. It was still under warrantee. Sent it back to Humminbird at a cost of over $ 10 shipping.
They shipped it back with a new transducer. Hooked it up today and it performed as it should.
I am still a little skeptical. To many bells and whistles on these things today. This will be my last Humminbird!

I think Humminbird makes a good product, my point is this issue didn't develop after time, It was purchased Saturday afternoon installed Saturday evening (replaced a working Humminbird 575) and Never worked right for the 10hrs of use Sunday. Broken right out of the box at $650 I don't want to wait a month or two to use it. This is the 3rd one in this boat so its not an installation issue with wiring in the wrong place or transducer not mounted correctly or......well you get the idea. Most people have issues loosing bottom at high speed if the transducer is in an area with too much turbulence or it is not riding fully in the water. But I cant adjust that if I cant get it to read bottom when the boat is traveling .5-1.5 mph. and it is submerged 16" under the water.

 

[BonkinKokes]

I'd be driving to Dick's and either get another unit or a refund.2cents

 

[HBirdDeborahCRC]

I am sorry to hear that you are having problems with your 597ci HD DI unit. We will be happy to assist you with the problem you are having with your unit.


Where is the transducer mounted at on the boat? Is it on the transom of the boat or on the trolling motor?

Does the problem occur in both 2d and DI mode? Are you just not getting a bottom reading or is this depth only?

Thank you,

Deborah @ Humminbird

Ok so I bit the bullet and sprung for a new FF yesterday, removed my old unit and installed it last night and spent the day on the lake. Long story short it looses the depth reading about 50% of the time while trolling or even just drifting in the wind with nothing else powered up or running. I adjusted the angle every witch way, I adjusted the height up down and in between and the only improvement was that I got cooled off every time a wave came up on the platform as I was laying there messing with it. The claim is this thing can see a jig at 70 feet, that's a joke, half the time it cant find the largest thing under my boat.......the ground!

Spent the last hour reading about how they send you a new transducer and when that doesn't work (have yet to find a post that said it did) then they send you an update on a SD card. I read a couple of posts where that fixed the problem and a couple that it didn't work.

My question is do I mess with that and hopefully have a working unit in a month or two or just take it back to the store. The main reason I purchased it at a store (Dicks sporting goods) instead a cheaper online source is so that I could do that. I have known people that have similar problems and it is a constant battle.

To me if it doesn't work properly right out of the box, I don't want it, not for that kind of money!

What do you guys think?

 

[autorick]

I had a bad transducer right out of the box, and my 858 was doing exactly what yours is doing. I replaced the ducer, sent from humminbird and it is working great. The only other issue i have had is it will cut out when i am around our local navy submarine testing grounds.

Good luck.

 

[Bduck]

I have a Lowrance unit that I had to replace the xducer a couple of times. My current xducer is fine now but now I did an upgrade using the Airmar P66 with my unit. I do see the difference in the 2 different xducers. Once you have settled issues with your sonar unit, Airmar is another option to consider.

 

[jacksonlaker]

I would take it back and buy a Lowrance unit. I know they break also but it seems the Hummers have more problems.

 

[SuperD]

I am sorry to hear that you are having problems with your 597ci HD DI unit. We will be happy to assist you with the problem you are having with your unit.


Where is the transducer mounted at on the boat? Is it on the transom of the boat or on the trolling motor?

Does the problem occur in both 2d and DI mode? Are you just not getting a bottom reading or is this depth only?

Thank you,

Deborah @ Humminbird

Now that's customer service I'm not used to. I just bought a HB 787C. I'm keeping your contact info Deb.

 

[SilverBullets]

I would take it back and buy a Lowrance unit. I know they break also but it seems the Hummers have more problems.

The last few years it seems as though there's been more and more reports of people's dissatisfaction with the Lowrance customer service. The fact that a Humminbird Rep just joined to be of assistance here has gotta tell you something...
I've had the Humminbird 777c2 installed for 3 or 4 years now and have never had an issue. I think both companies make a good product but sometimes the service you get after purchasing is something to concider also.

 

[badfish]

Check to see that you have both the 83 and the 200 beams turned on. The wide beam works good at low speeds, but on plane ,my ducer is barely in the water so the narrow beam is the only thing that'll read. Works for me. Also I have had nothing but good experience with huminbird customer service.

Never mind, it's new- take it back.

 

[Mudinchev]

Ok so 1 1/2 round trip to the store they were great, no questions asked exchange but I ended up with the floor model at a 10% discount because they were out. I dont usually go for floor model stuff but the managers reply..."If it doesn't work bring it back we will eventually get you one that does", even the sales clerk said, "Id do the same thing, its like buying a new car and the tranny goes out on the way home, I wouldn't want a "fixed" new one either".

So an hour to install and I turn it on in the drive way and start scrolling threw the screens and I notice my speed is jumping around from .5 to 6.3 mph my first thought was COOL I just discovered a way to travel that uses no power!! I will be rich beyond my wildest dreams. Then reality sunk in my house is not getting any farther away. Wow I cant believe in the 2 units I have seen all three of the complaints that I have read in the product reviews on multiple different sites. It doesn't seem to be a fair test as I am not on the water, but I am not sure what that has to do with GPS. My boat in my drive way is a stationary object on the planet. One half says I am moving at a certain speed and the other have says I am standing still, my actual location never changed.
BTW the third complaint I read about was hair line cracks around the button holes, If you get the light just right you can see them, they are very small, most would never notice probably until the unit was in the sun heated and cooled a few times. The first unit had 3 cracks and this one has 1. Id be willing to live with those if the unit worked right.

Now the question, to I waste another afternoon and head to the lake and drop anchor some where in the middle and see if I still "speeding around". Or do I call up Dicks and have them get another one in.

Deborah

I appreciate your willingness to help and at this rate I may have to take you up on that, for now though I refuse have a unit that started out not working correctly that I have to "fix". Warranty in my mind is something that was working for a given period of time and then malfunctioned.

To answer your question as to where the transducer was mounted? The same place as 2 others that I have had on there

 

[BobW]

Wow, I feel your pain but that was uncalled for. By the way if your new car lost the tranny, a fixed one is exactly what you would get.

 

[Mudinchev]

Wow, I feel your pain but that was uncalled for. By the way if your new car lost the tranny, a fixed one is exactly what you would get.

??? Im not sure I understand? What was uncalled for? I have thanked Debora for offering to be so helpful, I have commended Dicks Sporting goods for having excellent customer service. I am just one of the unfortunate ones that seems to be getting defective units. It will all get resolved soon. The comment about the car and the tranny was made by a Dicks employee last night as I was exchanging the unit.

 

[BobW]

Not trying to get into anything, it just seemed that she took the time to join the site just to try and help you (but I could be wrong). The way you discribe how the transducer was mounted was a little snippy. But it could just as easily have been how I read it.

That's the problem with reading something instead of face to face misunderstandings are easy to come by. Sorry if I read it wrong.

 

[bob r]

I had a lowrance transducer stop giving me temp. readings and they replaced the transducer and I didn't even have to send the old one back so I now have two transducers only the temp. senser is out on one. that is great service to me but I've heard horror stories about both brands. That said Debora seems like a great rep. willing to troll forums and solve cust. service issues. Bob R

 

[Mudinchev]

Not trying to get into anything, it just seemed that she took the time to join the site just to try and help you (but I could be wrong). The way you discribe how the transducer was mounted was a little snippy. But it could just as easily have been how I read it.

That's the problem with reading something instead of face to face misunderstandings are easy to come by. Sorry if I read it wrong.

I can see how it could have been taken that way, it wasn't meant that way though. It was late and I didn't take the time to write it out more like I meant it. It simply meant that I have had 2 others mounted to the boat in the same place and never had any issues. Most times the old saying a picture is worth a thousand words seemed like the better way to go.

So far what I have gotten out of her was that .2 to .7mph is normal to see at times when you are not moving (not saying I like it but if that is normal then that is normal) I am still waiting to hear if the fluctuations up to 6.5mph means there is an issue, I cant see how it could be any where near accurate like that. If I can swing it tonight, I will head to the lake and see how well it does keeping a depth reading. The question was also asked if the problem happened in 2d and DI mode, the answer is yes, when it lost it it lost everything it showed 3 feet deep and a screen full of clutter. But that unit is headed back to Humminbird via Dicks.

 

[SilverBullets]

Just a thought...have you played with the sensitivity at all? I know on my 777c2 I had to adjust it a couple times. I'd be out in 200' of water and every so often it showed a depth reading of something like 17' and the screen would be full of clutter. It seemed to happen mostly during turn-over... the unit was picking up alot of debris and haveing a hard time reaching through it. I sent the ducer back thinking it was the problem but the new one did the same thing...only to find out it was just the sensitivity setting that needed some tweeking.

 

[Mudinchev]

I tried adjusting the sensitivity it didn't seem to make any difference, I was headed to the lake tonight to try out the latest unit and ended up breaking an axle on the trailer so I spent the evening finding the right size rock to wedge the front spring and ratchet strapping the rear axle to limp home and lick my wounds.....man when it rains it pours.